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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

How much is my shipping?
  Shipping is calculated and added to your order after your order is packed. We ship with FedEx, as we get a very competitive rate, which we pass on to you. If you would like us to ship via another carrier, it will need to be on your account and you will be in charge of any damage claims. If you have concerns about shipping costs, please call our office at (713) 660-0577.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?
  Please click here for more information on returning an item.

I received the wrong product.
  If you feel that you have received the wrong product, please contact us at (713) 660-0577.

What is your return policy?
  The French Farm fully guarantees all its products for freshness and quality. Inspect your order as soon as it arrives. If you are not 100% satisfied with your purchase, please call us at (713-660-0577), and file a claim within one week of delivery, so that we can immediately replace your product or credit your account. If your order was damaged during transit, please email pictures to Service@frenchfarm.com, so that we may begin the claim process. We appreciate your business and are committed to the best service we can provide.

When will my order ship?
  Your order will ship on a first in first out basis, unless you specified a specific ship date. If you did not give us a ship date, your order will ship ASAP. You will receive an email containing tracking information when your order has shipped, within 24 hours of shipment. Our lead time is 5-8 business days.

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Fall/Winter Selection 2018



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