We have carefully selected the most reliable and cost efficient carriers to use for our shipping, so we encourage all of our customers to benefit from their timely and economical services as well. If, however, a customer prefers to use their own account or their own carrier, they are welcome to do so at their own risk. Please understand the customer is responsible for any damages or losses experienced through their carrier and must handle any claim themselves. Customer also agrees to assist The French Farm in reporting and documenting damages thoroughly so both parties may recoup their losses.
Damages: The French Farm inspects all cartons and pallets to ensure they leave our warehouse in excellent condition. If you receive a box or pallet which is obviously damaged or has been tampered with, please note the condition of the boxes on the carrier’s receipt OR refuse the shipment. Additionally, please take photos of any damage incurred through the shipping process and send them to firstname.lastname@example.org no later than one week after the date of receipt. Please make sure to include photos showing the full extent of the damage (i.e. if 12 jars of jam were broken, please include all jars in the photo). This is to ensure that we can give you the largest possible refund by receiving full reimbursement from the carrier.
Shipping Charges: Shipping charges are calculated based upon the size and weight of the shipment, as well as the accessibility of the destination location. We get excellent rates with our shipping companies and do pass on that discount to our customers, but some areas are more remote or difficult to deliver to and therefore more costly. We will do our best to offer the lowest rates to our customers, but please feel free to call us with any questions or concerns regarding shipping costs.
Bill of Lading: For all orders shipped with a customer chosen carrier, please email a complete Bill of Lading to email@example.com or fax to 713-660-0477. All BOL must include special instructions: “Very Fragile/Handle With Care/Do Not Double Stack” and all merchandise is Class 60.