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Shipping and Returns
Do you offer any type of shipping discounts?
  The French Farm receives volume discounts from our shipping carriers and we pass those savings to our customers. Our average shipping cost runs slightly under 10% of the order cost on average but this will vary somewhat based on things such as density (weight per volume) and distance.
How long is your lead time?
  Please allow 5 to 8 business days of lead time.  We ship from Houston, Texas typically using ground freight services.
Shipping Policy
 

What is your Shipping Policy?

We have carefully selected the most reliable and cost efficient carriers to use for our shipping, so we encourage all of our customers to benefit from their timely and economical services as well. If, however, a customer prefers to use their own account or their own carrier, they are welcome to do so at their own risk. Please understand the customer is responsible for any damages or losses experienced through their carrier and must handle any claim themselves. Customer also agrees to assist The French Farm in reporting and documenting damages thoroughly so both parties may recoup their losses.

Damages: The French Farm inspects all cartons and pallets to ensure they leave our warehouse in excellent condition. If you receive a box or pallet which is obviously damaged or has been tampered with, please note the condition of the boxes on the carrier’s receipt OR refuse the shipment. Additionally, please take photos of any damage incurred through the shipping process and send them to service@frenchfarm.com no later than one week after the date of receipt. Please make sure to include photos showing the full extent of the damage (i.e. if 12 jars of jam were broken, please include all jars in the photo). This is to ensure that we can give you the largest possible refund by receiving full reimbursement from the carrier.

Shipping Charges: Shipping charges are calculated based upon the size and weight of the shipment, as well as the accessibility of the destination location. We get excellent rates with our shipping companies and do pass on that discount to our customers, but some areas are more remote or difficult to deliver to and therefore more costly. We will do our best to offer the lowest rates to our customers, but please feel free to call us with any questions or concerns regarding shipping costs.

Bill of Lading: For all orders shipped with a customer chosen carrier, please email a complete Bill of Lading to ffaccounting@frenchfarm.com or fax to 713-660-0477. All BOL must include special instructions: “Very Fragile/Handle With Care/Do Not Double Stack” and all merchandise is Class 60.

What is your shipping schedule?
 
When will my order ship and what are my shipping charges?
  Your order will ship on a first in first out basis, or on the specified ship date that you have given us. Our lead time is 5-8 business days to process orders. Shipping charges will be calculated after the order is packed, and will be added to the order then. We ship via FedEx as they provide us with the most competitive rates, which we then pass on to you, our customer.

What is the return policy?
  The French Farm fully guarantees all its products for freshness and quality. Inspect your order as soon as it arrives. If you are not 100% satisfied with your purchase, please call us at (713-660-0577), and file a claim within one week of delivery, so that we can immediately replace your product or credit your account. We appreciate your business and are committed to the best service we can provide.


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