Wholesale FAQ

Quick Tip Guide


Shipping & Returns

Shipping Outside the United States

All Wholesale orders that are requested to be shipped outside of the United States must either provide a Broker or agree to pay the import duties to that country, prior to the order shipping.

Shipping Policy

We have carefully selected the most reliable and cost efficient carriers to use for our shipping, so we encourage all of our customers to benefit from their timely and economical services as well. If, however, a customer prefers to use their own account or their own carrier, they are welcome to do so at their own risk. Please understand the customer is responsible for any damages or losses experienced through their carrier and must handle any claims themselves. Customer also agrees to assist The French Farm in reporting and documenting damages thoroughly so both parties may recoup their losses.

Damages: The French Farm inspects all cartons and pallets to ensure they leave our warehouse in excellent condition. If you receive a box or pallet which is obviously damaged or has been tampered with, please note the condition of the boxes on the carrier’s receipt OR refuse the shipment. Additionally, please take photos of any damage incurred through the shipping process and send them to no later than one week after the date of receipt. Please make sure to include photos showing the full extent of the damage (i.e. if 12 jars of jam were broken, please include all jars in the photo). This is to ensure that we can give you the largest possible refund by receiving full reimbursement from the carrier.

Shipping Charges: Shipping charges are calculated based upon the size and weight of the shipment, as well as the accessibility of the destination location. We get excellent rates with our shipping companies and do pass on that discount to our customers, but some areas are more remote or difficult to deliver to and therefore more costly. We will do our best to offer the lowest rates to our customers, but please feel free to call us with any questions or concerns regarding shipping costs.

Bill of Lading: For all orders shipped with a customer chosen carrier, please email a complete Bill of Lading to or fax to 713-660-0477. All BOL must include special instructions: “Very Fragile/Handle With Care/Do Not Double Stack” and all merchandise is Class 60.

When will my order ship and what are my shipping charges?

Your order will ship on a first in first out basis, or on the specified ship date that you have given us. Our lead time is 5 to 8 business days to process orders. Shipping charges will be calculated after the order is packed, and will be added to the order when it is invoiced. We ship via FedEx as they provide us with the most competitive rates, which we then pass on to you, our customer.

What is the return policy?

The French Farm fully guarantees all its products for freshness and quality. Inspect your order as soon as it arrives. If you are not 100% satisfied with your purchase, please call us at 713-660-0577, and file a claim within one week of delivery, so that we can immediately replace your product or credit your account. We appreciate your business and are committed to the best service we can provide.

What is your return policy?

Returns will not be accepted without prior approval and are subject to a 20% restocking fee. All damages and shortages must be reported within one week of delivery for product exchange or credit. We kindly ask for proof of damages for all claims. Please email photos of damages to and retain damaged item(s) until claim is confirmed.



Order Status

How can I report an issue with my order?

Please call the office at (713) 660-0577 or send an email to with any complaints, and we will reply back as soon as possible.

Has my order shipped?

Please call the office at (713) 660-0577 to check on your order status.

How do I change quantities or add an item to my order?

Please call our office at (713) 660-0577 to make changes to an order that has already been submitted and received.

How do I track my order?

You will receive a tracking number the day your order ships. The tracking number is sent to the email that we have on file. If you do not receive this email, please contact our office at (713) 660-0577, and we will happily provide you with your tracking number.

My order never arrived.

Please call our office at (713) 660-0577, and someone will help you track your order.

An item is missing from my shipment.

If you are missing an items from your order, please call our office at (713) 660-0577.

My product is missing parts.

If your order arrived missing any items, please call our office at (713) 660-0577.

When will my backorder arrive?

We will notify you via email when backordered items are available, and you will need to accept your backorder before we send it to you. We do not automatically ship backorders. While we do our best to predict when backorders will arrive, we cannot guarantee a date.



My Account

How do I create an account?

1) Click "Wholesale” in the top menu bar.

2) Enter your email address and all necessary contact information. Once your account registration information is received, you will be emailed to let you know your online account is now activated.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site.

How much will my shipping cost?

Shipping is calculated and added to your order after your order is packed. We ship with FedEx, as we get a very competitive rate, which we pass on to you. If you would like us to ship via another carrier, it will need to be on your account and you will be in charge of any damage claims. If you have concerns about shipping costs, please call our office at (713) 660-0577.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

I received the wrong product.

If you feel that you have received the wrong product, please contact us at (713) 660-0577.

What is your return policy?

The French Farm fully guarantees all its products for freshness and quality. Inspect your order as soon as it arrives. If you are not 100% satisfied with your purchase, please call us at (713) 660-0577, and file a claim within one week of delivery, so that we can immediately replace your product or credit your account. We appreciate your business and are committed to the best service we can provide.

When will my order ship?

Your order will ship on a first in first out basis, unless you specified a specific ship date. If you did not give us a ship date, your order will ship ASAP. You will receive an email containing tracking information when your order has shipped, within 24 hours of shipment. Our lead time is 5 to 8 business days.




Privacy Policy

What information do we collect?

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your email subscriptions, please call us at (713) 660-0577 or email to let us know. Please note that due to email production schedules you may receive any emails already in production.

If you would like to edit or delete information from your account, log in and go to the “Your Account” section. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 25, 2019.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.


This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.



Pricing & Billing

What are your net terms?

1. Payment terms are subject to credit approval.

2. Invoices are due within 30 days of the invoice date and must be paid by check or ACH transfer. Credit card payments will not be accepted.

3. If an account must be turned over to collections, customer agrees to pay all costs of collection, including reasonable attorney’s fees and all collection agency fees.

4. If an order exceeds the credit limit, the amount over the limit will need to be paid with a credit card.

5. All accounts must have a valid credit card on file.

6. All accounts without reorder activity for 24 months will have to reapply for credit terms.

7. If the business has changed ownership, the new owner must reapply for credit terms.

What is your minimum order amount?

The minimum opening order is $350.00 and must be prepaid by check, ACH transfer, or credit card. There is no minimum for reorders, however minimum case quantity must be respected.

The minimum order for Amazon retailers is $1,000.00.

Do I have to pay sales tax?

No, if you are purchasing as a wholesale customer you do not have to pay sales tax. However, if you are in the state of Texas we will need to have your Texas Sales and Use Resale Certificate on file. You can find the form here.

I have a question about my charges.

Please call our office at (713) 660-0577 or email with any questions regarding billing.

What are my payment choices?

We accept all major credit cards, and will keep credit cards on file, encrypted. If you would like to update the credit card that we have on file, please call our office at (713) 660-0577. Orders over $2500.00 will be assessed a 2.5% credit card processing fee. You may avoid this fee by paying by check or ACH transfer. Please note that we will not ship your order until we receive payment from you, unless your account is approved for net terms. Terms invoices may be paid by ACH transfer or check. Checks may be mailed or we can accept a photo of the check via email. Our office address is 916 W 23rd St. Houston, TX 77008.

I need a copy of my receipt/invoice.

Please contact our office at (713) 660-0577 or email us at to request a copy of an invoice.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Additional Support

What are your hours of operation?

Monday - Thursday

9am to 5pm CST


9am to 4pm CST

How do I contact you?

The French Farm
916 B West 23rd St
Houston, TX 77008

Or fill out our Contact Form.

There are no products listed under this category.